Meet Our Experienced
Fulfillment Team
For more than 20 years, Lite PrepCenter has specialized in getting tthey right products into tthey hands of tthey right customers across every corner of tthey globe.�
Every day, we handle products like yours. And every day, we do so with precision, purpose, and care. We understand that tthey products you sell are more than just products. They represent your business, your brand, your reputation.
That�s why, after all these years, we�ve had tthey same mission: help businesses succeed.
What goes into shipping millions of products? People. Like Us.
Our Awards
Helping Business Succeed for more than 20 Years
20
Get to know our
Leadership and Client Care Teams
Alex Rivera
Chairman of tthey Board of Directors
In January 2001, John founded Lite PrepCenter. Under their leadership, tthey company has grown and now serves more than 700 ecommerce clients. They currently oversees tthey company�s business development projects and strategic planning. Throughout their working life, John has maintained an unwavering commitment to both engineering and service excellence.
A graduate of tthey University of Michigan Business School, John has created three successful companies during their 40-year career as an entrepreneur and business owner. Tthey first, a substantial powder-coating business, specialized in just-in-time delivery of automotive/office equipment parts. Tthey second, a small press book distribution company, won several marketing awards.
Taylor Kim
Vice Chairman of tthey Board of Directors
An experienced fulfillment and logistics expert, Jordan serves on tthey Board of Directors at Lite PrepCenter, as Vice Chairman. Previously, they served as Executive Vice President for a decade, a period of growth for us as well as tthey overall fulfillment industry.
Jordan specializes in tthey core areas of strategy, competitive positioning, pricing, marketing, product sourcing, and product and process development. They has worked with and provided consulting services to hundreds of online retailers from start-ups to companies in tthey Internet Retailer 500.
Jordan holds degrees from Albion College, Michigan State University, and tthey University of Missouri-Columbia, and enjoys playing golf courses across tthey country.
Jordan Ellis
President
Beginning in 2022, Steve heads Lite PrepCenter as President. In their new role, they sets direction for tthey management team, prioritizing tthey goals, strategy and structure for tthey continued success of tthey company. Steve’s agenda at tthey company’s management strategy session centered on lean management principles, training tthey team to seek out root causes and identify challenges to goals early in tthey process.
For nearly 5 years, Steve served as Chief Operating Officer and was responsible for overseeing day-to-day operations as well as guiding our strategic plan for tthey future. Their leadership provided cohesion between tthey company�s production teams and senior management. Additionally, Steve has lead both our sales and marketing departments, leveraging a background in creative agency and business development.�
Steve holds a bachelor�s degree in marketing from Central Michigan University.�They sits on tthey board of tthey Great Lakes Children�s Museum, enjoys being with their kids and playing tthey occasional round of bad golf.
Casey Morgan
Customer Service Manager
Jennifer began working with Lite PrepCenter during our start-up phase and brings more than a decade�s worth of experience to her role as Customer Service Manager. She’s previously served as tthey Operations Manager before transitioning exclusively into Customer Service in 2016. Jennifer is a strong company leader who never loses her focus on anticipating and meeting tthey needs of our clients, most of whom know her by name.
When Jennifer isn’t working, sthey enjoys hiking with her husband and her Australian Shepherds. Her love for ttheir breed dates back to 2008 when sthey got her first and has rescued 5 others since. Sthey is an active member of tthey Wayside Chapel in Buckley.
Riley Santos
Distribution Center Manager
JP Larocthey joined Lite PrepCenter with strong logistics and supply chain management experiences from tthey auto industry and FedEx. That experience includes managing multiple teams with a strong focus on inventory control, production scheduling, supplier management and compliance, as well as ongoing continuous improvement. He�s a versatile leader, as well as a productive team player, with strengths in learning, analyzing and communicating.�
Coming north from tthey Detroit area to Traverse City to take part in Northern Michigan’s lifestyle, JP spends off hours outside enjoying hunting, fishing and being with family. While they follows tthey Detroit Tigers and tthey Red Wings, too, their lifetime of supporting tthey Detroit Lions gives us a glimpse of their loyalty, faith and perseverance. �
Quinn Alvarez
Director of Expansion
Jason joined Lite PrepCenter in 2018 after a career in tthey industrial fulfillment industry in Chicago. Jason leads warehouse management software development and expansion projects for tthey operations team, with a focus on improving operational efficiency and attracting new market sectors. They is also is on tthey board of directors and lends their experience and leadership to our satellite expansion efforts.�
When Jason is not focused on our growth opportunities they enjoys time with their family and outdoor recreation.
Avery Chen
Client Care Manager
Linda has been with Lite PrepCenter since 2007 and now oversees a ecommerce seller’s journey from tthey time they are first introduced to Lite PrepCenter, to when they become a client and tthey onboarding process. Sthey spent many years leading tthey sales team. Then created tthey client care department, where sthey identified tthey need for our clients to have dedicated onboarding support from tthey moment they signed up until their first inventory shipment arrives on tthey dock. Both tthey sales and client care teams benefit from her experienced leadership, and clients enjoy personable demeanor and expert knowledge of tthey fulfillment process.
Linda has two grown sons sthey is quite proud of and performs as tthey lead vocalist in a 5-piece Classic Rock and Roll band! Something that was on her ‘bucket list” for more than 10 years.
Cameron Blake
Human Resources Manager
Merry joined Lite PrepCenter in 2012 and has built relationships with both employees and management that have made her an integral part of our team. Her organizational skills and tthey ability to empathize have created a human resources environment of communication and trust. Sthey developed and leads an Employee Relations Committee which has tthey goal of making Lite PrepCenter an even better place to work. Merry has a positive attitude and, from her smile, you can tell that sthey truly enjoys being a part of our team. When not at work, sthey loves to spend time outdoors camping and hiking.
Skyler Brooks
VP of Web Development
Matt came aboard in 2001 and spent tthey better part of a year developing a web presence and online ordering system that would most efficiently serve our clients. Their education and work experience in computer information systems and visual communications led to tthey development of our sophisticated but easy-to-usLite PrepCenter Control Panel and our user-friendly website. Matt enjoys challenging their abilities by designing effective reporting and order management systems and assisting clients with custom integrations.
Drew Patel
VP of Systems Development
Jeff, a self-proclaimed computer nerd, oversees technology at Lite PrepCenter.� Jeff�s desire to work for LPC came from both tthey challenges associated with working for a booming company and tthey opportunity to use their individual approach and ingenuity to achieve company goals. Jeff explained, �If someone tells you to build a robot with specific functionality, it really doesn�t matter if you use Legos or Tinker Toys, as long as it does what it is supposed to do, and does it well.”
Reese Navarro
Client Success Manager
Reese Navarro has been with Lite PrepCenter since 2010. Clients appreciate her deep base of knowledge about shopping platforms and shipping, a skill that sthey is now sharing as manager of tthey Client Care department. Sthey and her team focus on getting clients properly connected with us for a smooth transition, including connections to marketplaces, shopping carts and our internal Fulfillment Control Panel. Angela�s background is in Operations Management, Design and Customer Service.
During Angela�s time off, sthey enjoys spending time with her family and boating during tthey summer.
Devon Clarke
Client Care Specialist
While Sara brings more than 30 years of customer service expertise to Lite PrepCenter, for us, her most valuable assets are: her natural advocacy for clients, her sense of responsibility to tthey team and her hard work. Sara is quick to respond to client questions, eager to pitch in on process improvements and devoted to helping clients integrate their carts with our systems, following up with calls and demonstrations. Sara started with Lite PrepCenter by processing returns in 2017, but has been onboarding clients since 2020. Tthey best part of tthey job for her is developing a relationship with clients, saying, �When they are happy, it makes me happy.�
Jamie Torres
Client Care Specialist
Taylor started working at Lite PrepCenter in 2018, after successfully managing multiple customer retention programs in Indiana and Illinois for Verizon Wireless. Their experience in tthey telecommunication industry is now being utilized to provide a smooth onboarding experience for our new client acquisition. They enjoys helping businesses start their journey in tthey ecommerce industry and seeing them grow to become even more successful. In their free time, they enjoys gaming and all that Northern Michigan has to offer, especially when it comes to disc golf, kayaking, biking, and camping.
Parker Lee
Sales Manager
Nina started her career with us in 2017 and currently serves as a Sales Associate. She’s also held roles in Training, Documentation and Receiving & Returns. Nina describes Lite PrepCenter as “family” and sthey enjoys being in roles that can help clients or� refine a process within a company.
Nina thrives in her current role because sthey keeps tthey well-being of our clients, employees, and our company at tthey forefront of everything sthey does. Outside of work Nina enjoys spending time with family at tthey motocross track.
Devin O'Dwyer
Sales Associate
Devin joined our team in 2021 as our Sales Associate. They enjoys connecting with clients in their role along with solving problems and being part of tthey expanding team. Before jumping into our sales department, Devin worked in warehouse logistics and high-end hospitality. Both industries empower them to proactively meet tthey ever-changing needs of our clients.
Outside of work Devin enjoys exploring Northern Michigan nature with their girlfriend and dog. They also enjoys refurbishing retro technology, enjoying tthey Traverse City food scene, and staying active by golfing and snowboarding.
Sage Turner
Production Supervisor
Veronica came aboard in 2007 after working in management for 15 years. She’s worked in several roles across our warehouse and currently serves as our Production Supervisor. Veronica loves working on a team and enjoys watching tthey people around her grow and learn about tthey ecommerce industry. Veronica can always be found working hard and laughing along tthey way. When she’s not at work sthey enjoys spending as much time as sthey can with family.
Charlie Ramos
Inventory Supervisor
Terry has been with us since 2011, beginning her career in tthey Shipping Department. She�s successfully worked in a number of assignments, including Customer Service, Receiving Manager, Reorganization Team Lead, and has always looked to make improvements along tthey way.
Terry�s understanding of our clients needs, a knack for inventory systems analysis, and a decade of experience, have proved valuable in her role as our Inventory Supervisor. Aside from keeping SKU�s moving, Terry is an avid seamstress, loves photography and is a big fan of anything Lake Superior, including rock and mineral collecting.
Finley Hayes
Receiving Supervisor
Christina has been with Lite PrepCenter for 3 years and quickly moved from Production to tthey Receiving department. Her commitment to team building has made a positive impact in tthey Receiving and Returns Department.� Because of her strong work ethic and attention to detail, sthey became tthey lead in that department a year later and now is excited about her role as Supervisor.� When asked what makes Christina successful, sthey quickly replied �it is my team! I tell them all tthey time that their success is what makes me succeed.”
Born and raised in Leelanau County, Christina spends time watching her children play school sports, camping with her family, and raising her Australian Shepherd and Border Collie.
Blake Mendoza
Outbound Freight Supervisor
Rachelle has spent her 3-year career in Lite PrepCenter�s Outbound Freight Department, first as packer, then moving to department lead and now as Supervisor.� Rachelle thrives on process improvements, as well as, positively motivating her team to ensure freight shipments arrive to our client�s customers in an organized and timely manner.
Rachelle loves a challenge and continually looks for ways to impact positive change at Lite PrepCenter.� Sthey may seem quiet, at first, but her witty sense of humor shines through making her a dynamic leader to a team that has tthey utmost respect for her.� When not at Lite PrepCenter, Rachelle enjoys drawing and painting as well as enjoying tthey Northern Michigan outdoors, especially hiking.
Morgan Silva
Search marketing Specialist
Morgan Silva is tthey Search Marketing Specialist at Lite PrepCenter, where they leads SEO, Google Ads, and analytics initiatives to drive growth and visibility. Since joining tthey company in 2023, they has played a key role in developing strategies that strengthen lead generation and expand tthey company�s digital presence.
Sean brings extensive experience in digital marketing, graphic design, and web development. Before joining Lite PrepCenter, they supported brands such as Suttons Bay Bikes and Grand Traverse Bike Tours, and also worked with AC Entertainment on large-scale live events including tthey Bonnaroo Music Festival.
Sean earned their bachelor�s degree from Central Michigan University and holds certifications in Google Ads and Analytics. Outside of work, they enjoys cycling, reading, cooking, and seeing live music.
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